We also repair GHD hair straightener for £32.50!

If you wish to send your Hair Straighteners away for repair then we can offer a complete hair straightener repair service for GHD irons.

The flat rate of £32.50 includes all electrical parts, labour, packaging and return postage. Postage is Royal Mail 1st Class, please ask if you prefer return using 'Special Delivery' (£5 surcharge). The only thing that is not included is if a replacement arm is required, for example if the hinge is broken. These will be charged at £35 each (we will contact you once we have inspected your irons and worked out what is required). Other than that there are no hidden part costs.

The following models of GHD can be repaired:

• GHD 3
• GHD 3.1B / 3.1P
• GHD 4.0 / 4.1 / 4.2 / 4.3 (all colours)
• GHD MS / MS4 (Narrow plates)
• GHD SS / SS2 / SS4 / SS5.0 (Wide plates)
• NO repairs to any other models
  
  

All repair work comes with a 2 month warranty against the same problem occurring again 

The process for sending your straighteners for repair involves three simple steps:

Step1

Purchase this item from our shop.

If you would rather not make payment over the internet in advance, just print and complete this form (or make sure you include all these details on a piece of paper) and include it with your GHD's.

If you are sending a cheque please make payable to "M T Briscombe"

Step 2

Pack your GHDs in a jiffy bag with some bubble wrap so that they don't get damaged in the post. Try to keep the plug away from the plates as the metal pins can easily damage the coating. Include a copy of your order number, name and what the problem is or complete the form mentioned in step 1. Use Royal Mail as they deliver around 9am, courriers deliver at random times!

**Please DO NOT send irons in their original (heavy) boxes or with any accessories as these increase the cost of the postage and we are unable to return them without charging a little extra for the increased postage**

Step 3

Pop the package in the post to the following address:

Cloud9 Repair
15 Rochester Row
Ceretic Park
Sherburn-in-Elmet
North Yorkshire
LS25 6FZ 

We recommend you use a recorded postal service to avoid your irons getting lost in the post.

Please Note:

In the unlikely event that your GHDs are beyond repair you will be refunded in full or you will be offered an alternative.

If your coloured irons require a new mains-cable, then a black one will be fitted. Coloured cables are not available.

FAQ

How long will it take?
Your irons should be returned to you within 3-5 working days from the day you post them.

Can I pay with PayPal?
Yes - order the repair via our shop and you can choose to pay with PayPal.

Warranty returns: Postal cost of return for repair is stood by the customer, return to customer is incurred by us.

Although we have never had a pair of irons go missing, or become broken/damaged on their return, it's worth noting that the return service provider will only consider themselves liable for the cost of service (purchase price), and NOT the cost of the irons, this is because we can't prove the content of the parcel. Please bear this in mind when purchasing.

**WE ARE RECEIVING AN INCREASING NUMBER OF IRONS WITHOUT ANY SENDER DETAILS WITH THEM. THESE ARE BEING SENT WITHOUT A NAME, ADDRESS, EMAIL, PHONE-NUMBER, POSTCODE - AND WITHOUT A RETURN ON THE PACKAGE! NOTE THAT TO BE ABLE TO MARRY THE IRONS WITH THE SENDER WE WILL NEED EITHER THE TRACKING-NUMBER, A COPY OF THE POST-OFFICE 'CERTIFICATE OF POSTING' OR THE SERIAL-NUMBER OF THE IRONS. THESE ARE THE ONLY ACCEPTABLE MEANS OF IDENTIFICATION. TELLING US THAT THEY WERE IN A BROWN ENVELOPE / HAVING BUBBLE-WRAP / HAVE TAPE WRAPPED-AROUND ETC DOESN'T HELP (MOST IRONS ARRIVE IN SUCH A MANNER YOU'LL UNDERSTAND). PLEASE, PLEASE INCLUDE YOUR DETAILS**