If the cable of your GHD Eclipse  irons has been physically damaged, we offer a cable replacement service. This service ONLY covers the replacement of a cable and no other fault with the Eclipse model - note this may be a good used cable.

Therefore if your cable has been chewed by an animal, accidentally cut or is worn and twisted then this service is for you.

If the fault turns out to be more than just the cable, then we'll be unable to repair them. In this situation we will refund you your payment minus a small amount to cover return postage (if you'd like them returned to you).

The process for sending your GHD Eclipse irons in for a cable replacement involves three simple steps:

Step1

Purchase this item from our shop.

If you would rather not make payment over the internet in advance, just print and complete this form (or make sure you include all these details on a piece of paper) and include it with your GHD's.

If you are sending a cheque please make payable to "M T Briscombe"

Step 2

Pack your GHD's in a jiffy bag with some bubble wrap so that they don't get damaged in the post. Try to keep the plug away from the plates as the metal pins can easily damage the coating. Include a copy of your order number, name and the fact you'd like the cable replaced or complete the form mentioned in step 1. Please use Royal Mail as they deliver around 9am, courriers deliver at random times!

**Please DO NOT send irons in their original (heavy) boxes or with any accessories as these increase the cost of the postage and we are unable to return them without charging a little extra for the increased postage**

Step 3

Pop the package in the post to the following address:

Cloud9 Repair
15 Rochester Row
Ceretic Park
Sherburn-in-Elmet
North Yorkshire
LS25 6FZ 

We recommend you use a recorded postal service to avoid your irons getting lost in the post.

Please Note:

Only black cables are available, so coloured irons will need to have the cable replaced with a black one.

FAQ

How long will it take?
Your irons should be returned to you within 3-5 working days from the day you post them.

Can I pay with Paypal?
Yes - order the repair via our shop and you can choose to pay with Paypal.

I'm not in the UK - can you send my GHD's back to an overseas address?
Yes! Please contact us for a quote.

Although we have never had a pair of irons go missing, or become broken/damaged on their return, it's worth noting that the return service provider will only consider themselves liable for the cost of service (purchase price), and NOT the cost of the irons, this is because we can't prove the content of the parcel. Please bear this in mind when purchasing.